HAC Term of Use

Program Terms and Conditions

Home Alliance Card (HAC) is a membership program, which is operated by Reno Compass Inc. organized under the laws of Ontario.

Reno Compass Inc. is solely responsible for conducting and administering the Program. By Enrolling in the Program in connection with your membership account (“Account”), you agree that you have read and understand these Terms and Conditions and are bound by all of them, as may be changed from time to time, and you consent to Reno Compass Inc.’s collection and use and disclosure of your personal information in accordance with the Reno Compass Inc.’s Privacy Policy (at http://www.renocompass.ca/privacy-policy) as may be amended from time to time and incorporated herein by reference. Further, you acknowledge and accept these Terms and Conditions as a condition of continued membership. Reno Compass Inc. specifically reserves the right to amend, alter, withdraw or terminate the Program, any Program benefit or award/reward, including but not limited to any Reward available or potentially available under HAC Rewards, or these Terms and Conditions either with or without notice. Any such changes may affect the availability and specifics of benefits previously available or potentially available under HAC Rewards. Enrolment, membership and all related benefits of the Program and HAC Rewards are offered in the sole discretion of HAC.

These Terms and Conditions constitute the entire agreement between you and Reno Compass Inc. regarding your participation in the Program and HAC Rewards, your entitlement to redeem Rewards and your entitlement to any other benefits of the Program, and supersede all previous versions. Except as expressly contained in these Terms and Conditions, there are no conditions, representations, warranties, express or implied, statutory or otherwise. When you deal with Reno Compass Inc. or its Partners over the Internet, you consent to the formation of contractual relations through electronic communications. Reno Compass Inc. has the final authority as to the interpretation of these Terms and Conditions and as to any other questions or disputes regarding the Program and HAC Rewards.

Participation in the Program

  1. Membership is limited to natural persons only, who are registered user of renocompass.ca;
  2. An HAC member (“Member”) must enroll individually in his/her full legal name and such person may have only one open Account at any given time;
  3. A Member may only receive benefits in one Account. Membership is solely for the benefit of the individual, therefore, it must be maintained in the name of an individual; any duplicate accounts can be removed at the sole discretion of Reno Compass Inc.;
  4. Rewards and any entitlement to redemption thereof are personal and cannot be assigned, traded, or otherwise transferred without the prior written consent of Reno Compass Inc. or otherwise in accordance with the Terms and Conditions of the HAC Program, as may be amended from time to time. Any assignment or transfer in violation of these rules will be void and may, at the sole discretion of Reno Compass Inc., result in the loss of membership or the cancellation of the affected Rewards redemption entitlement, as the case may be;
  5. To be eligible to redeem HAC benefits, an individual must have an HAC Card.
  6. Reno Compass Inc. is not responsible for lost or stolen cards. A new HAC Card will need to be obtained, at the expense of the member, through a retail channel. Reno Compass Inc. is not responsible for any redemption made by a third party using a lost or stolen HAC membership card;
  7. Reno Compass Inc. assumes no liability whatsoever, including without limitation, liability for any expense, loss, cost, injury, damage, accident or any other matter or thing whatsoever, however suffered or caused (including compensatory, incidental, indirect, special, punitive, consequential or exemplary damages or damages for loss of income or profits), directly or indirectly arising out of or related to the Program or by reason of the termination of or amendment to the Program in whole or in part, the addition or deletion of reward partners or other features with or without notice;
  8. HAC membership and participation are privileges which can be revoked by Reno Compass Inc. in its sole discretion at any time and without compensation for any reason including without limitation, for abuse or breach by a Member of any of the Terms and Conditions of the Program or any other actions deemed by Reno Compass Inc., acting in its sole discretion, to be contrary to Reno Compass Inc., the HAC Program, or the interests of its Members or reward partners;
  9. Reno Compass Inc. shall be under no obligation to continue the Program, or to provide any notice of its termination;
  10. Each Member shall be responsible for advising Reno Compass Inc. of any change of their name, mailing address, e-mail address or any other required membership Enrolment data. Neither Reno Compass Inc. nor its Partners shall be liable for misdirected communications such as mail or e-mail or any consequences thereof;
  11. Neither Reno Compass Inc. nor its Partners shall be responsible for any failure of the Reno Compass Inc.’ website or for any problems or technical malfunction of a telephone network or lines, computer online systems, servers, access providers, computer equipment, software, failure of any e-mail, online or Internet entry. In addition, neither Reno Compass Inc. nor its Partners shall be responsible due to technical problems, traffic congestion on the Internet or at any website, or any combination thereof, including any injury or damage to any computer or property related to or resulting from participating in or downloading any material relating to the Program. Reno Compass Inc. reserves the right, at its sole discretion, to cancel or suspend the Program should a virus, bug or any other cause beyond the reasonable control of Reno Compass Inc. corrupt the security or proper administration of the Program. Any attempt to deliberately damage any website or to undermine the legitimate operation of the Program is a violation of criminal and civil laws, and should such an attempt be made, Reno Compass Inc. reserves the right to seek remedies and damages to the fullest extent permitted by law, including criminal prosecution; and
  12. As noted above, please see Reno Compass Inc.’s Privacy Policy http://www.renocompass.ca/privacy-policy.

Membership Enrolment

  1. To participate in HAC Benefits, a Member must have applied for, been granted and possess an HAC Card;
  2. To enroll, you must have a valid Canadian address, a valid e-mail address and be a minimum of 13 years of age at the time of enrolment, or provide proof of consent from a Parent or Guardian, which consent Reno Compass Inc. reserves the right to request;
  3. To become a Member, simply complete an HAC Program online Enrolment membership form available at the Reno Compass Inc.’s website accurately and completely;
  4. Enrolment also requires the creation of a password or a personal identification number (“Password”) which is required to access your Account online. Certain password creation rules may apply and Reno Compass Inc. reserves the right to change password creation rules to adhere to the strongest privacy and security standards in place. Anyone who knows your Password and Account number will have full access to your Account. You are responsible for maintaining the secrecy of your Password, for all activities that occur using your Password and for notifying Reno Compass Inc. of any unauthorized use of your Password. Reno Compass Inc. is not responsible in any way for any loss arising from unauthorized use of your Password or your failure to comply with these provisions;
  5. By Enrolling in the HAC Program, you consent to receive Reno Compass Inc. communications as well as other communications containing special offers about the HAC Program and its rewards and services, which communications may incur data charges if accessed or received via a mobile device.
  6. Reno Compass Inc. does not collect personal information on its website from individuals it actually knows to be under 13 years of age. The Program is not marketed to or directed towards children under 13 years of age. Reno Compass Inc. requests that website visitors under 13 years of age not disclose or provide any personal information. If Reno Compass Inc. discovers such information, it will delete the child’s personal information from its records. If for any reason Reno Compass Inc. believes a user may be under the age of 13, it reserves the right to request proof of age of such user. If such proof is not provided, or if it is discovered the user is under the age of 13, all personal information regarding that individual shall be deleted from the Reno Compass Inc. system and Reno Compass Inc. reserves the right to limit and/or ban the user from membership in the loyalty program;
  7. Note to Parents. Reno Compass Inc. encourages parents to supervise their children’s Internet activities and to consider using parental control tools available from online services and software manufacturers that help provide a child-friendly online environment. These tools can also keep children from disclosing online their name, address and other personal information without parental consent.
  8. Enrolment at HAC Rewards website is subject to verification and will be deemed invalid if the information is not true and/or complete.

Earning Rewards

  1. From time to time, Reno Compass Inc. may invite reward partners to work with Reno Compass Inc. to provide more benefits and opportunities to Members. Reno Compass Inc. may also advertise offers for which Members may earn additional benefits;
  2. Members must present their personal valid HAC card to receive benefit from discounts.
  3. Any unauthorized reproduction of an HAC card may lead to a deduction of or loss of all eligibility to redeem Rewards that may be associated with such Account, exclusion from the Program and may have additional legal consequences, all in the sole discretion of Reno Compass Inc.;
  4. Reno Compass Inc. or a Partner may refuse to record or honour Rewards redemption eligibility associated with your Account, or if already recorded, may cancel such eligibility, if Reno Compass Inc. cannot confirm via HAC systems, transaction receipts and other information that such eligibility was properly issued or obtained; and
  5. If you believe that any Account statement reflecting your eligibility for Rewards is in error, you must contact Customer Service (1-844-826-7366) within 60 days of the date of the Account statement or such statement will be deemed correct, except for excess Rewards eligibility improperly noted in your Account. Reno Compass Inc. may require that Members submit documentation to support your claim.

Returns and/or Exchanges

In the event of a return and/or exchange of any purchase for which HAC benefit was given, your level of benefit will be adjusted downward by an amount equivalent to any previous upward adjustment associated with the original transaction.

Redemption and Benefits

  1. Only a Member may redeem Rewards and to do so must present: his or her HAC Card, which must be valid, as well as a valid piece of identification issued by a recognized Canadian educational institution when requested;
  2. Your Account number and Password will be required for any available automated or online benefits.
  3. You may be required to provide proof of and/or authentication of your identity when using your HAC card, to protect the integrity of your Account and to verify your Member status;
  4. Reno Compass Inc. may include or remove the Program’s additional reward partners in its sole discretion.