Information We Collect
a. Personal Information
Personal information is any information recorded in any form that identifies or can identify an individual and includes any information provided to us by you in using our Services. Personal Information that we collect includes, but is not limited to:
- Account and profile information, including your name, address, email address usernames and passwords;
- Any information, content, materials or documents that you upload, post or submit through our website, including, but not limited to, details regarding your renovation or repair project, reviews, forum posts and email messages;
- Billing and payment information, including credit card details;
- Device and browser information;
- Geo-location information;
- Technical support records;
- Service and support requests and inquiries
- Special needs; and
- Any information that Reno Compass collects from You is intended to improve and personalize our Services.
b. Non-Personally Identifiable Information
Personal information does not include information that is aggregated or anonymized in such a manner that it cannot be connected to you or any identifiable individual. This may include call detail data that is aggregated among many Users. Such information by itself or together cannot be tracked to a specific individual’s personally identifiable information.
How do we use Personal Information?
Reno Compass collects Personal Information for the following purposes:
- to provide Services to you;
- to establish and maintain responsible commercial relations and to communicate with you in order to provide Service. This includes, but is not limited to, communications relating to billing, advertising, promotion and account verification;
- to respond to any correspondence you may direct to us;
- to understand our customers needs and preferences;
- to direct advertisements to you about goods and services of interest to you;
- to enforce our Terms of Service;
- to provide you with system or administrative messages;
- to meet legal and regulatory requirements; and
- for any other reasonable purposes for which you may have provided your express consent or in which your consent can be reasonably implied.
How do we use Non-Personally Identifiable Information?
We respect your privacy and, unless otherwise required by law, we will not collect, use or disclose your Personal Information without your prior consent. Your consent may be expressed or implied. You may expressly give your consent in writing, verbally or through any electronic means. In certain circumstances, your consent may be implied by your actions. For example, providing us Personal Information to register for our Services is implied consent to use such information to provide you the associated services.
Where appropriate, Reno Compass will generally seek consent for the use or disclosure of the information at the time of collection. In certain circumstances, consent with respect to use or disclosure may be sought after the information has been collected but before use (for example, when Reno Compass wants to use information for a purpose other than those identified above). In obtaining consent, Reno Compass will use reasonable efforts to ensure that a customer is advised of the identified purposes for which Personal Information collected will be used or disclosed.
The form of consent sought by Reno Compass may vary, depending upon the circumstances and type of information disclosed. In determining the appropriate form of consent, Reno Compass shall take into account the sensitivity of the Personal Information and the reasonable expectations of Users. Reno Compass will seek express consent when the information is likely to be considered sensitive. Implied consent will generally be appropriate where the information is less sensitive.
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. In order to withdraw consent, you must provide notice to Reno Compass in writing. Where any of our electronic messages (e.g. emails) to you constitute Commercial Electronic Messages (“CEM”) as defined in Canada’s Anti-spam Legislation (“CASL”), we will only send you such messages if you provide express consent or if it is otherwise permissible under CASL. You may also change your communication preferences, including withdrawing consent, with respect to CEMs, by clicking on the unsubscribe link.
Limiting Use, Disclosure and Retention
Unless required by law, or in connection with a business transaction, Reno Compass shall not use or disclose or transfer Personal Information for any purpose other than those described above without first identifying and documenting the new purpose and obtaining your consent, where such consent may not reasonably be implied.
As noted above, Reno Compass does not disclose your Personal Information to third parties. Notwithstanding, your Personal Information may be transferred to third party suppliers, contractors and agents (“Affiliates”) who are contracted by Reno Compass to assist it in providing and developing products and services. For example, we may use third party payment processors to process your payments.
Subject to the foregoing, only Reno Compass’s and our Affiliates’ employees with a business need to know, or whose duties reasonably so require, are granted access to Personal Information about our users. All such employees will be required as a condition of employment to contractually respect the confidentiality of Users’ Personal Information.
Reno Compass will retain Personal Information for only as long as required to fulfill the identified purposes or as required by law. Personal Information that is no longer required to fulfill the identified purposes will be destroyed, erased or made anonymous according to the guidelines and procedures established by Reno Compass.
Law Enforcement Requests
We will disclose Personal Information without your knowledge or consent if we receive an order, subpoena, warrant or other legal requirement issued by a court, tribunal, regulator or other person with jurisdiction to compel disclosure of your Personal Information. If we receive a written request from a police officer or other law enforcement agency with authority to request access to your personal information in the course of an actual or potential investigation into a breach of a law, our policy is to provide the requested information.
Storage Outside of Canada
Your Personal Information may be used or stored by us or our service providers outside of Canada. We require that our service providers safeguard your personal information. However, if your personal information is used or stored outside of Canada, it will also be subject to the laws of the country in which it is used or stored.
Using the Site
Each time a user accesses our Site, Reno Compass automatically receives and stores certain types of non-personally identifiable information about users including IP address, web pages viewed, and date and time. The non-personally identifiable information collected through your use of Site is used to do monitor website traffic and conduct internal research on our users’ demographics, interests and behaviour to better understand and serve our customers. For example, we may collect information such as the length of time a user visited the site, the pages he or she visited, the type of browser used to access our site as well as to track the number of visitors to the site.
Children and Minors
Our Services are not directed to children under the age of 13 years. We will not knowingly collect Personal Information about a child under the age of 13. We do not allow minors (persons who are under the age of majority in their place of residence) to create accounts, make purchases or enter contests or promotions.
Links to Other Websites
Our website may contain links to other websites that may be subject to less stringent privacy standards. We do not assume any responsibility for the privacy practices, policies or actions of the third parties that operate these websites. We are not responsible for how such third parties collect, use or disclose our Personal Information. We should review the privacy policies of these websites before providing them with Personal Information.
How can I Access my Personal Information?
Upon request, Reno Compass will provide information to a User regarding the existence, use and disclosure of his or her Personal Information. Reno Compass will respond to an application for individual access to Personal Information within a reasonable time and at minimal or no cost to the individual.
A User may challenge the accuracy and completeness of the information and have it amended as appropriate.
NOTE: In certain circumstances, Reno Compass may not be able to provide access to all the Personal Information it holds about a User. Exceptions may include information that is prohibitively costly to provide, information that contains references to other individuals, information that cannot be disclosed for legal, security or commercial proprietary reasons, or information that is subject to solicitor-client or litigation privilege. Reno Compass will provide the reasons for denying access upon request.
Reno Compass protects your Personal Information by security safeguards appropriate to the sensitivity of the information. Reno Compass will protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.
Our methods of protection include:
- Physical measures, such as filing cabinets which are kept locked when not in use and restricted access, both to Reno Compass’s place of business in general and to internal offices as well;
- Organization measures, such as security clearances and limited access on a need to know basis; and
- Technological measures, such as the use of passwords, firewalls and encryption.
The Privacy Officer will respond to all such inquiries or complaints within 14 business days of receipt. The Privacy Officer will make reasonable efforts to resolve all such complaints within 30 days of receipt of the initial complaint. If Reno Compass finds a complaint to be justified, it will take appropriate measures, including, if necessary, amending its policies and procedures.
For more information, please contact our Privacy Office as follows:
Reno Compass Inc.
Unit 102, 95 Mural Street
Richmond Hill, Ontario L4B 3G2
This Site is solely intended for and directed to residents of Canada over the age of 18 years.
If you are a resident from a country different from Canada, please note that Canadian privacy legislations may be less stringent than privacy legislations, regulations, and policies from other countries, including but not limited to Europe. As this site is solely intended for Canadian residents, we kindly ask residents from other countries to refrain from using our site.